Data Deletion

Disconnect Instagram

Sign in, open Settings, and select Disconnect. This removes the stored Instagram connection token and stops campaigns from sending private replies for that workspace.

Delete Your Account

Sign in, open Settings, and select Delete my account. This cancels any subscription, revokes your connected Instagram and TikTok tokens on Meta's or TikTok's side, and permanently deletes your contacts, conversations, DM logs, flow activity, and knowledge base. Billing records are kept only as required by law, with no personal data attached.

To forget one person's data instead of your whole account, for example because a follower asked you to, open Contacts and select Forget next to their name.

If you cannot sign in, email privacy@getvibel.com from the address used to sign in and we will delete it for you. Vibel Reply is operated by HAVA Export B.V., trading as Vibel, registered in the Netherlands.

Meta Data Deletion Callback

Meta's Data Deletion Request Callback URL for this app is https://reply.getvibel.com/api/meta/data-deletion. When someone removes this app's access to their Facebook or Instagram account, Meta calls this URL and we delete that person's data across every workspace that has ever interacted with them, the same way a self-serve deletion does.

That callback answers with a status page at https://reply.getvibel.com/data-deletion/status/{confirmation_code}, where {confirmation_code} is the code the callback returns.

Verification

We may ask you to verify control of the email address or connected business account before deleting data. Deletion requests are processed as quickly as practical unless retention is required for legal, billing, fraud prevention, or security reasons.